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Promoted articles

Check out our top articles, handpicked to help you get the most out of our platform.

A complete guide to understanding email in Zendesk - Introduction

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe...

Getting started with messaging for your website, help center, and mobile apps

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article helps you ...

Getting started with social messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Quick Look: A...

Navigating the AI agents - Advanced add-on

What's my plan? Add-on AI agents - Advanced This article introduces you to the AI agents - Advanc...

Trigger resources

The following articles describe an overview of the different types of triggers in Zendesk products and where they are...

Ticket trigger recipes reference

This article contains a reference list of our ticket trigger recipes. For a complete list of ticket trigger resourc...

Automations resources and recipes

This topic contains a reference list of all automation best practices and recipes. Documentation Best practices R...

Support Professional and Enterprise resources

This article includes resources for setting up and using features available only on the following Support plans: En...

Zendesk voice and text number regulatory requirements

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team,...

Omnichannel routing resources

Omnichannel routing with unified agent status allows tickets to be directed to team members based on their availabili...

Activating the voice channel and configuring general settings

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with ...

Salesforce integration resources

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe...

Reporting on calls with Explore

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Profes...

Documentation resources for the Zendesk Agent Workspace

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe...

Activating Sell Voice

What's my plan? With Sell Voice, you can call leads and contacts directly from Sell. The cost for the dedicated Sel...

Resources for upgrading to the Zendesk Agent Workspace

Make your move to the Agent Workspace Join our customers who are seeing significantly faster resolutions to customer ...

Understanding reports

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professiona...

Working with datasets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Profession...

Sales smart list fields reference

What's my plan? In Sell, you can create and use smart lists in many different constructions to best s...

Adding deals

What's my plan? A deal is a business opportunity that you’ve identified through a lead or contact and manage through ...

Creating and using deal loss reasons

What's my plan? When a deal is lost, you move it into the Lost stage of the sales pipeline (see About sales pipelin...

Working with multiple sales pipelines

What's my plan? Your Zendesk Sell account has one sales pipeline by default. To track multiple unique sales proce...

Sales by Owner report

What's my plan? You can track sales performance by deal owners using the Sales by Owner report. To view the Sales b...

Stage Conversion by Owner report

What's my plan? The Stage Conversion by Owner report is included in the Advanced Sales Insights re...

My Facebook or Instagram integration stopped working

Issue symptoms My Facebook integration, Facebook messenger, or Instagram Direct channel is not syncing or working cor...

Troubleshooting the Facebook channel

The Facebook integration for Zendesk lets you create tickets from public and private messages left by your customers ...

Workflow recipes reference

This article contains a reference list of workflow recipes. For a complete list of resources, see Workflows best prac...

Contacting Zendesk customer support

How do I get help from Zendesk? You have options when you need help from the Zendesk team. Pick the option that work...

Announcing multi-instance support for the Salesforce integration ticket view

Announced on Rollout starts Rollout ends June 11, 2025 June 11, 2025 June 25, 2025 We are excited to announce th...

Announcing rich text formatting for auto assist suggestions

Announced on Rollout on June 9, 2025 June 9, 2025 We’re introducing an enhancement that gives agents the abil...

Introducing in-product app reviews: Submit Marketplace app feedback directly from Admin Center

Announced on Rollout starts Rollout ends June 6, 2025 June 6, 2025 June 6, 2025 Zendesk is excited to announc...

Announcing generative replies for advanced email AI agents

Announced on Rollout on June 6, 2025 June 4, 2025 Generative replies are now fully available for email AI agents...

Announcement: Manage ticket surge using End Session as a ticket trigger action

Announced on Rollout starts ...

Announcing dark mode support for Salesforce and Workday apps in Zendesk Support

Announced on Rollout on June 5, 2025 June 5, 2025 We are excited to announce the launch of dark mode support for...

[Archived] Google Chrome phasing out third-party cookies on apps

Google Chrome is restricting the use of third-party cookies with plans to phase out their use later this year. This i...

Getting started

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Agent guide for the Zendesk Suite

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Best practices and how-tos

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Policies and programs

Review Zendesk policies, agreements, programs, and services

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Zendesk updates

Stay up-to-date with important Zendesk announcements and notifications

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Frequently asked questions

Everything you need to know about the product and billing.

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