Google Chrome is restricting the use of third-party cookies with plans to phase out their use later this year. This is likely to impact apps using the Zendesk Apps Framework (ZAF) which are reliant on cookies to function correctly.
This announcement includes the following topics:
What is changing?
As part of Google’s Privacy Sandbox initiative, Google plans to restrict third-party cookies in Chrome. 1% of users have had third party cookies restricted in Chrome to facilitate testing with a plan to ramp up restrictions to 100% of users later this year.
While third-party cookies are typically associated with web tracking, the deprecation of cookies will impact apps that rely on cookies to enable user sessions between other systems or storing preferences locally.
For the latest information please refer to Google’s announcements on timing and solutions for their changes to Chrome
Why is this change happening?
The aim of this initiative is to reduce cross-site tracking while still enabling functionality for legitimate use cases with purpose-built APIs that preserve user privacy. This move aligns with actions taken by other major browsers like Apple Safari and Mozilla Firefox.
What do I need to do?
If you are the developer of an app that uses browser cookies, you will need to take action to prepare for these changes and ensure that your app continues to function as intended. We recommend that you audit your use of cookies and test for breakage by following the guidance provided by Google:
If you have identified impacts to your application, you should ensure that your app is updated to take advantage of the solutions that Google has provided for non-tracking use cases:
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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