How to test my email setup

Question

How do I send myself a test ticket to make sure my email setup is working?

Answer

To verify your email setup, first check that the email connection is correctly set up. Watch the video below for an example of how to check the setup:

Next, send an email from a non-Zendesk email account to your Zendesk support address. After sending the email, check that a new ticket has been created in your Zendesk account.

1. Send a test ticket

Follow these steps to send a test ticket to your support email address:

1. Leave Zendesk and open your external email account
2. Compose a new email addressed to the support email you want to test
3. Add a brief subject and message body, then send the email

2. Confirm the ticket was created

Check your Views to see if the test email has been converted into a ticket. 

Go to my views

If you don't see the ticket in your views, try searching for the email address you sent the test message from or investigate the conditions set for the view. You may also need to verify the ownership of your email address using a verification method.