Zendesk updates

Announcements

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Announcing auto assist integration with similar tickets

Announced on Rollout starts Rollout ends June 12, 2025 May 25, 2025 June 12, 2025 We’re excited to announce t...

Announcing multi-instance support for the Salesforce integration ticket view

Announced on Rollout starts Rollout ends June 11, 2025 June 11, 2025 June 25, 2025 We are excited to announce th...

Announcing rich text formatting for auto assist suggestions

Announced on Rollout on June 9, 2025 June 9, 2025 We’re introducing an enhancement that gives agents the abil...

Introducing in-product app reviews: Submit Marketplace app feedback directly from Admin Center

Announced on Rollout starts Rollout ends June 6, 2025 June 6, 2025 June 6, 2025 Zendesk is excited to announc...

Announcing generative replies for advanced email AI agents

Announced on Rollout on June 6, 2025 June 4, 2025 Generative replies are now fully available for email AI agents...

Announcement: Manage ticket surge using End Session as a ticket trigger action

Announced on Rollout starts ...

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Developer updates

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Announcing support for OAuth refresh token grant type and OAuth access and refresh token expirations

Announced on Rollout starts Rollout ends April 30, 2025 April 30, 2025 May 30, 2025 Starting today, customers...

Announcing trial cooldown periods for paid apps

Announced on Rollout starts R...

Announcing the Account Groups Availability API

Announced on Rollout on June 10, 2024 June 10, 2024 Zendesk is excited to announce the launch of the Zendesk ...

[BREAKING] Changing how the Skill-based Routing API works for instance values

Starting September 2, 2024, the Incremental Instance Values Export endpoint will sort based on the "updated_at" times...

Announcing custom object trigger events for Zendesk Integration Services (ZIS)

Announced on Rollout starts August 2, 2024 August 2, 2024 We're excited to announce the release of a new feat...

Help Center API - Localized inline attachments

Announced on Rollout starts Rollout ends August 20, 2024 August 20, 2024 August 20, 2024 Inline article attac...

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Service notifications

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Scheduled Maintenance Period - May - September 2025 | Migration of Workforce Management (WFM) Accounts

Zendesk will perform critical maintenance which will impact WFM product availability for accounts created before Febr...

Service Incident - April 29, 2025 - Pod 17|Support - Performance issues on POD17

SUMMARY On April 29, 2025 from 10:20 UTC to 10:42 UTC, customers in Pod 17 experienced severe delays and performance ...

Scheduled Maintenance - May 27, 2025 | Pod 29 | Support (Agent Workspace - Messaging) - Database Maintenance

Zendesk will perform critical maintenance which will impact performance for some customers using Support (Agent Works...

Scheduled Maintenance - May 21-23, 2025 | Pod 29 - Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 29 on May 21 - ...

Scheduled Maintenance - May 29, 2025 | Pods 23 & 28 - Zendesk Messaging & Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 28 on M...

Scheduled Maintenance - May 27-28, 2025 | Pods 23 & 19 - Zendesk Messaging and Sunshine Conversations

Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 19 from...

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