Zendesk updates
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Announcements
See all articlesAnnouncing multi-instance support for the Salesforce integration ticket view
Announced on
Rollout starts
Rollout ends
June 11, 2025
June 11, 2025
June 25, 2025
We are excited to announce th...
Announcing rich text formatting for auto assist suggestions
Announced on
Rollout on
June 9, 2025
June 9, 2025
We’re introducing an enhancement that gives agents the abil...
Introducing in-product app reviews: Submit Marketplace app feedback directly from Admin Center
Announced on
Rollout starts
Rollout ends
June 6, 2025
June 6, 2025
June 6, 2025
Zendesk is excited to announc...
Announcing generative replies for advanced email AI agents
Announced on
Rollout on
June 6, 2025
June 4, 2025
Generative replies are now fully available for email AI agents...
Announcement: Manage ticket surge using End Session as a ticket trigger action
Announced on
Rollout starts
...
Announcing dark mode support for Salesforce and Workday apps in Zendesk Support
Announced on
Rollout on
June 5, 2025
June 5, 2025
We are excited to announce the launch of dark mode support for...
What's new in Zendesk
See all articlesWhat's new in Zendesk: April 2025
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What's new in Zendesk: March 2025
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What's new in Zendesk: February 2025
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What's new in Zendesk: January 2025
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What's new in Zendesk: December 2024
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What's new in Zendesk: November 2024
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