Announcements
New features and other important announcements
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Announcing auto assist integration with similar tickets
Announced on Rollout starts Rollout ends June 12, 2025 May 25, 2025 June 12, 2025 We’re excited to announce t... -
Announcing multi-instance support for the Salesforce integration ticket view
Announced on Rollout starts Rollout ends June 11, 2025 June 11, 2025 June 25, 2025 We are excited to announce th... -
Announcing rich text formatting for auto assist suggestions
Announced on Rollout on June 9, 2025 June 9, 2025 We’re introducing an enhancement that gives agents the abil... -
Introducing in-product app reviews: Submit Marketplace app feedback directly from Admin Center
Announced on Rollout starts Rollout ends June 6, 2025 June 6, 2025 June 6, 2025 Zendesk is excited to announc... -
Announcing generative replies for advanced email AI agents
Announced on Rollout on June 6, 2025 June 4, 2025 Generative replies are now fully available for email AI agents... -
Announcement: Manage ticket surge using End Session as a ticket trigger action
Announced on Rollout starts ... -
Announcing dark mode support for Salesforce and Workday apps in Zendesk Support
Announced on Rollout on June 5, 2025 June 5, 2025 We are excited to announce the launch of dark mode support for... -
Announcing a new preview feature for the Salesforce app admin configuration
Announced on Rollout starts Rollout ends June 5, 2025 May 19, 2025 June 5, 2025 We are excited to announce the r... -
Announcing the removal of the Deployment page in Admin Center
Announced on Removal on June 4, 2025 Novem... -
Announcing automatic redaction of sensitive information with triggers (ADPP add-on)
Announced on Rollout on June 3, 2025 June 3, 2025 We’re excited to announce a new feature that automatically rem... -
Announcing the new version of the Facebook channel with automated migration
Announced on Rollout starts R...