Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Business Resilience
Zendesk’s Global Business Resilience Program’s mission is to ensure Zendesk has the ability to rapidly adapt and respond to business disruptions, safeguard people and assets, while maintaining cont...
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Privacy and data protection law resources for Talk
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise The following articles describe...
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Managing overflow calls and after-hours call routing
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise An overflow call is a call that cannot currently be ...
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Updating a ticket when the status of a Jira issue changes
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Jira can automatically update a Zendesk Support tic...
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Customizing the welcome email and the account verification email
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise End-user account emails notify agents and end users...
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Working with authenticated end users in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise If enabled by a Zendesk administrator, agents can wo...
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Enabling attachments in tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Tick...
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Connecting your Sell email with Android
What's my plan? In the Sell mobile app for Android, you can connect your email in two ways, either from the Communication page, or from Settings page. For more information about set...
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Enabling unqualified reasons for deals
What's my plan? Enabling the Unqualified Reasons feature on your account will help you to analyze the most common reasons your deals are unqualified. This will help you to optimize Deal sources an...
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Adding an address for a Zendesk phone number
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise When you purchase a Zendesk phone number...