Additional ticket channels
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Setting your agent status for Support, Messaging, and Talk with omnichannel routing
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Using the notifications list to manage conversations
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article desc... -
Using ticket tabs to manage conversations
What's my plan? Support Team, Professional, or Enterprise This article describes how to use tabs to help... -
Automatically accepting live chat and messaging conversations in the Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus When your admin turns ... -
Managing unified conversations in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Setting your status for messaging and live chat
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Tip: If your admin has... -
Working with authenticated end users in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Receiving and sending messages in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Note: You must have t... -
Translating live conversations in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Using help center content in your tickets without leaving Agent Workspace
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Profes...