Managing Talk
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Managing Zendesk phone lines
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk T... -
Using generative AI to create call summaries and transcripts on tickets
What's my plan? Add-on Copilot There are additional costs involved in transcribing calls. See Zendesk n... -
Acquiring a German toll-free number
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team,... -
Understanding how unknown callers are handled
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with ... -
Understanding call recording permissions (opt-in and opt-out)
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professi... -
Using the Voice API powered by Zendesk messaging
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus The Voice API p... -
Call transcription and summarization FAQ
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk T... -
Managing phone line settings
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk T... -
Managing call recording options
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Profes... -
Zendesk call recording FAQ
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk T... -
Managing outgoing greetings
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with ... -
Routing incoming calls to groups of agents
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with ... -
Managing overflow calls and after-hours call routing
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professi... -
Routing incoming calls with IVR
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professi... -
Routing calls based on business hours
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Talk ...