Ticket management
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About system ticket rules
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Activating and deactivating Agent Home
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About ticket fields
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Modifying closed tickets
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About open vs. pending and on-hold tickets
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Adding the On-hold ticket status to Zendesk Support
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Enabling agents to delete tickets
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Enabling attachments in tickets
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Enabling auto-assign for agents on ticket solve
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Enabling tickets to be reassigned back to an agent's group
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Changing your ticket ID starting number
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Designing your ticket forms for a better agent and end-user experience
Suite | Any plan Support | Any plan At least one ticket form, also referred to as a contact form, is available in ...