Zendesk legal agreements and resources
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Location of Service Data in Zendesk Chat
Question Where is Service Data in Zendesk Chat hosted? Answer Zendesk Chat is covered by the Data Center Location Add... -
Location of Service Data in Sunshine
Question Where is Service Data in Sunshine hosted? Answer Sunshine is not currently covered by the Data Center Locati... -
The Zendesk Shared Responsibility Model
The Zendesk Shared Responsibility Model Zendesk provides a highly configurable, rapidly scalable customer service pla... -
Data Hosting Locations for Your Zendesk Service Data
Zendesk WFM (Tymeshift), Zendesk QA (Klaus) and Ultimate functionality are hosted by Google Cloud Platform (GCP), a... -
Default Data Types Captured by Zendesk Services
Like you, we care about the data that we put into our tools and services. Whether you’re using this data to meet inte... -
About the Data Center Location add-on
This article describes the Data Center Location add-on, which allows you to select the region in which some of your ... -
Schrems II: Frequently asked questions about Zendesk products
Please note that this FAQ Guide: (a) is being provided for informational purposes only and does not constitute legal ... -
Professional Services Terms and Conditions
Other languages: Español // Português // Français // Deutsch // Nederlands // Dansk // Svenska // 日本 // 한국어 // 繁體中文 (... -
Free Trial Terms
If You register for a free trial for any of the Services, We will make such Services available to You on a trial basi... -
Promotional Credits Policy
We may, at our sole discretion, choose to offer credits for the Services in various ways, including but not limited t... -
How We Protect Your Service Data (Enterprise Services)
The Zendesk Group is committed to providing a robust and comprehensive security program for Enterprise Services, incl... -
How We Protect Your Service Data (Innovation Services)
The Zendesk Group is committed to providing a robust and comprehensive security program for Innovation Services... -
Zendesk Innovation Services List
The following Services are Innovation Services under the Main Services Agreement: Zendesk for Contact Center (also r... -
Zendesk’s Region-Specific Supplemental Terms
The following country-specific terms may be applicable to Your use of the Service. During the Subscription Term, we m... -
Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance
Talk is now under the scope of Zendesk’s FedRAMP Tailored ATO with a low risk designation (Li-SaaS), as defined by Fe... -
Zendesk Transparency Report
Current as of: September 17, 2024 ABOUT OUR TRANSPARENCY REPORT Zendesk, like many technology companies, occasiona... -
Government Data Request Policy
1. Introduction 1.1 This Government Data Request Policy sets out Zendesk’s procedure for 1) prior assessment of exi... -
Assignment Agreement
Dear Zendesk Customer, Thank you for your inquiry with regard to updating the information associated with your Zendes... -
Reseller-to-Direct Transfer
Dear Zendesk Subscriber, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance f... -
Direct-to-Reseller Transfer
Dear Zendesk Partner, Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from... -
Zendesk AI Data Use Information
Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and soluti... -
Japan Telecommunications Business Act - Cookies Information
The Japan Telecommunications Business Act may require certain Zendesk subscribers in the telecommunications industry ... -
About generative AI features in Zendesk
Across the Zendesk Suite, there are multiple features that are powered by generative artificial intelligence (AI). T... -
Zendesk SDKs and app privacy details
Starting May 1, 2024, Apple is requiring app developers to have a privacy manifest file for their app that provides i... -
Zendesk EU Content Moderation Report - 2024
Current as of: January 1, 2025 About our Content Moderation Report This EU Content Moderation report provides transpa... -
AI Trust at Zendesk
Zendesk is committed to building responsible AI across our trusted products and solutions. Zendesk AI is built on our... -
Data residency in Sunshine Conversations
Note: This article is for standalone, legacy Sunshine Conversations accounts created before April 6, 2023, and enti... -
Regional Data Hosting Policy
Zendesk’s Regional Data Hosting Policy explains where Zendesk Service Data can be Hosted for entitled customers. Enti... -
Zendesk Service Data Deletion Policy
We have updated this Deletion Policy. If you are a new Subscriber, then this Deletion Policy will be effective as of ... -
Data Recovery Policy
This article covers: Data request policy Policy exceptions Why did Zendesk implement this policy? Data request po...