Eduardo Calvo

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise This article describes how to use Zendesk Admin Cen...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Note: This functionality is part of AI agents - Essential. You can review transcripts of recen...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Conversations > Insights Insights provide a visual representation o...

Learn how to save time by using keyboard shortcuts in Zendesk QA. This article contains the following sections: Accessing keyboard shortcuts Shortcuts for Mac Shortcuts for Windows Accessing keyb...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) The Zendesk QA browser extension allows you to grade conversations and provide feedback to your ag...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article helps Admins and Account Managers decide whether to set up one or multiple workspaces ...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Zendesk Workforce management (WFM) general tasks are tasks that admins set up to trac...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) At times, managers may need to redistribute assigned reviews to different users who are absent ...

  Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Guide Explore AI agents (formerly Zendesk bot...

You can create instructions for your AI agents that let you control their behavior in ways beyond customizing their persona, tone of voice, and pronoun formality. Ins...