Receiving and giving feedback with Zendesk QA
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Using Zendesk QA as an agent
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Using Zendesk QA as a reviewer
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) As a reviewer, you ... -
Managing received and given reviews
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri... -
Disputing a review
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Verified AI... -
Setting up assignments in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Assignments in... -
Setting up calibration in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Calibration is the ... -
Methods for reviewing customer support conversations
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Allowing reviewers to replace conversations in assignments
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) In some cases, ... -
Reassigning, replacing or removing conversations in assignments
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) At times, manag...