Setting up Zendesk QA
Set up Zendesk QA
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Understanding roles and permissions in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Ensuring t... -
Viewing and managing scorecards
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Creating custom spotlight insights
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Editing spotlight insights
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Viewing and managing rating categories for scorecards
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick L... -
Customizing AutoQA system categories
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendes... -
Editing and managing filters in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Understanding Zendesk QA Terminology
This article acts as a Glossary for specific terminology used within Zendesk QA. It contains the following terms: A... -
Viewing and updating Zendesk QA account settings
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendes... -
Viewing and updating personal settings in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Creating scorecards
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Verified AI... -
Viewing and managing root causes for review scores
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Creating rating categories for scorecards
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendes... -
Receiving Zendesk QA notifications in Slack
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ... -
Keyboard shortcuts for Zendesk QA
Learn how to save time by using keyboard shortcuts in Zendesk QA. This article contains the following sections: Acce... -
Creating and using templates for reviews in Zendesk QA
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Ze...