Receiving Zendesk QA notifications in Slack

What's my plan?

Add-on

Quality Assurance (QA) or Workforce Engagement Management (WEM)

Location: Zendesk QA > Settings > Notifications

Integrate Zendesk QA with your Slack account to incorporate customer service feedback into your daily communications. This integration allows Zendesk QA to send conversation reviews and comments directly to your team members in Slack. Agents can receive notifications about new Zendesk QA reviews, replies, mentions, and disputes.

Admins and account managers can set up this integration.

Note: Each team member’s email address must be identical in Slack and Zendesk QA for notifications to work.

To set up a Slack for Zendesk QA integration

1. In Quality Assurance, click your profile icon in the bottom-left corner.
2. Click the Settings icon ().
3. In the sidebar () under Account, click Notifications.

   

4. Under Slack, click Add to Slack to set up your integration.
5. The Slack authorization page opens. Authorize the access request to add Zendesk QA to your Slack account.

After the access request has been authorized, your team members can start receiving notifications from Zendesk QA in Slack.

If you authorized it, your team members can also set up what Slack notifications they’d like to receive by accessing their personal settings. See Viewing and updating personal settings in Zendesk QA.