Setting up workforce management (WFM add-on)
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Migrating to the Zendesk Workforce management (WFM) add-on
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This ... -
Accessing Zendesk WFM
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Managing Zendesk WFM account settings
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Accessing and viewing the WFM User management page
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Managing user access in your WFM account
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Viewing WFM team member profiles and editing their tracking settings
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Understanding WFM roles and permissions
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Creating custom WFM roles and assigning users
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Managing WFM roles and permissions
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About WFM general tasks
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Setting up WFM general tasks for non-ticketing work
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Zende...