Using AI in Zendesk QA
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Understanding autoscoring categories
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About Zendesk QA prompt-based AI insights (EAP)
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Zendesk QA prompt-based AI insights library (EAP)
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Creating AI prompt-based rating categories (EAP)
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Creating AI prompt-based spotlight insights (EAP)
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Activating Voice QA
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Understanding Voice QA in Zendesk QA
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Analyzing phone calls and transcripts in Voice QA
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Manually identifying AI agents in Zendesk QA
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Using the BotQA dashboard to understand AI agent escalations and performance
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Evaluating the performance of AI agents using Zendesk QA
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Understanding spotlight insights
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Using the Conversation Insights view
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Comment size and Predicted CSAT drivers
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