Eduardo Calvo

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents. Zendesk measures your usage of essential and advanc...

Google Chrome is restricting the use of third-party cookies with plans to phase out their use later this year. This is likely to impact apps using the Zendesk Apps Framework (ZAF) which are reliant...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Settings > Scorecards Evaluating the reviews completed by your rev...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article describes Admins, Account Managers, (Workspace) Managers and (Workspace) Reviewers) ca...

Question Some of my tickets are not being pulled into Zendesk QA. What can I do? Answer Tickets not showing up in Zendesk QA indicates that the connection to your help desk has expired. Usually, th...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Zendesk QA offers the ability to set up webhooks to receive alerts about different things, for exa...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Settings > Scorecards Root causes prompt reviewers to provide more...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Zendesk QA can help you evaluate how well your AI agents perform in conversations with your cus...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality applies only to customers who had any drafted or published...

What's my plan? Add-on Copilot The similar tickets feature, which is part of agent copilot, lets agents see a list of similar tickets to the ticket they’re currently...