Using Zendesk QA for coaching
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Using pinned notes to coach agents
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendes... -
Creating and managing quizzes
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Zendesk QA quizzes ... -
Understanding coaching sessions
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendes... -
Evaluating the performance of reviewers
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: ...