Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Setting up and using smart links in Sell
What's my plan? Smart links let you quickly access other applications or web pages from your Zendesk Sell account. If you have systems that use a unique URL ID, you can use smart links to dynamical...
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Guidelines for reviewing suspended tickets
Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested below. The guidelines vary depending on how your instance of Zendesk Support is ...
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Viewing and managing your content hierarchy in Arrange Articles
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise Location: Knowledge admin > Arrange content (...
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Inserting common phrases with shortcuts
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Team, Professional, or Enterprise With shortcu...
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Adding X (formerly Twitter) Direct Messages channels
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Social Messaging add-on Customers without Zendesk Suite must have Support and...
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Editing team member user profiles
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise This article describes how to use Zendesk Admin Cen...
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Enabling tickets to be reassigned back to an agent's group
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Tic...
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Creating and inserting reusable information with content blocks
What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blocks are segments of text that are grouped and reused across one or more ...
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Metrics and attributes for Zendesk Answer Bot
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise To use these metrics and attributes in custom rep...
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Do I need an agent seat to manage the admin settings of my Chat account?
Question Do I have to use a chat agent seat to manage the admin settings of my Chat account? Answer Zendesk does not differentiate between an admin and an agent license. The billing is based on the...