Building reports
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Understanding datasets
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Understanding reports
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Working with datasets
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Using SQL to filter reports
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About native Call time duration metrics
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About native Chat time duration metrics
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Analyzing omnichannel routing queues
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Metrics and attributes for omnichannel routing queues
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Metrics and attributes for omnichannel engagements
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Metrics and attributes for Zendesk Support
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Metrics and attributes for Zendesk Guide
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Metrics and attributes for live chat
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Metrics and attributes for Zendesk messaging
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Metrics and attributes for Zendesk Answer Bot
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Metrics and attributes for Zendesk Talk
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Metrics and attributes for agent state, activity, and productivity
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