Eduardo Calvo

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise Callback enables your customers to choose between wai...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Professional or Enterprise This article contains a glossary of metrics ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Verified AI summary ◀▼ Switching to email-o...

What's my plan? Support with Live chat and messaging Enterprise You can create your own custom chat roles and assign those roles to any agent. Custom roles enable you to define agents...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus You can create up to 100 user badges for each brand. Before you start creating user badges, you'll need ...

This guide describes how certain features and functionality in Zendesk Explore can assist with your obligations under privacy law. The users in Explore are agents managed in Zendesk Support. To le...

If your customers span the globe, so can the support your provide to them. This means operating in the time zones and languages of your customers, considering your channel mix and when those channe...

THE PROBLEM: It's hard to ensure your sales people are organized and follow up lists and activities are centralized in one place. WHY YOU SHOULD CARE: Building out specific lists for different purp...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Note: If your account was created before June 15,...

Question I want to integrate Facebook Messenger with my account. Do I need to add social messaging to my account first? Answer If you're on a Suite plan, you're able to integrate social messaging c...