Reporting for Chat
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Monitoring chat activity with Analytics
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag... -
Analyzing your Chat activity
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c... -
Using the Analytics report
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag... -
Turning on reply time SLAs for live chat
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Reviewing and exporting past chats in History
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c... -
History chat details CSV glossary
This article contains a glossary of the metrics included when exporting chat details from the History tab. The CSV ... -
Browsing your site's visitors for live chat
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c... -
Monitoring real-time chat metrics
What's my plan? Suite Enterprise or Enterprise Plus Support with Live chat and messaging Enterprise ... -
Chat Analytics CSV glossary
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messag...