Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Payment policies for strong customer authentication (PSD2, SCA)
If you are a Zendesk customer inside the European Union (EU), or you have a payment card issued from an EU bank, you may be required to complete strong customer authentication (SCA...
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Porting numbers for Zendesk Talk
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise If you have an existing phone number that you ...
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Turning on automatic ticket creation for your Gmail inbox
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Important: Enabling this functionality leverages G...
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Changing a ticket comment from public to private
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise After you have submitted a ticket, you can change a ...
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Working with dashboard tabs
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise When you create dashboards containing a lot of informati...
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Reordering knowledge base content within categories and sections
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise Location: Knowledge admin > Arrange content (...
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Managing API usage in your Zendesk account
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Account > Usage > API Yo...
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Can I use live chat on my WordPress website?
Question Can I use live chat with a WordPress website and send proactive messages? Answer Yes, you can use live chat with your WordPress website, provided that you have the admin rights to edit yo...
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Evaluating your account for migration from live chat to messaging
This article provides some guidelines to help you determine if your account is ready to migrate from live chat to messaging. Companies we surveyed found these improvements after moving over: Impr...
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Setting brand for your X (formerly Twitter) channel
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise If you support multiple brands, you can associate a brand with each of...