Ticket basics
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About the Zendesk Agent Workspace
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Switching among Zendesk products
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About the ticket lifecycle and ticket statuses
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Using Play mode to quickly work through tickets
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Saving Zendesk Support searches
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Resources for working with tickets
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Avoiding agent collision
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Adding comments to tickets
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Writing drafts of public replies in tickets
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Composing messages in the Zendesk Agent Workspace
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Adding attachments to ticket comments
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Updating and solving tickets
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Changing a ticket comment from public to private
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