
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Understanding the Sell Funnel report
What's my plan? The Funnel report helps you to analyse lead and deal progression through the sales pipeline, so you can see for example how many deals are incoming, how many are in contract negot...
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Integrating Sell contacts with Google
What's my plan? Important: Enabling this functionality leverages Google API Services. Zendesk’s use and transfer to any other app of information received through the Google API Services connecti...
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Privacy and data protection law resources for Guide
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise The following articles in the cross-product hel...
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Creating categories to organize ticket triggers
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Busi...
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Allowing network IP addresses for Explore
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise Explore uses Amazon Web Services (AWS...
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Adding attachments to ticket comments
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Agents can add attachments to ticket comments...
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Customizing the layout of your records
What's my plan? You can use the layouts in your Zendesk Sell account to control how key information displays for leads, contacts, and deals. There are two major sections that you can customize on...
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Resources for migrating from live chat to messaging
Start moving to messaging Get ready to expand your customer communication capabilities! Migrating from live chat to messaging expands Answer Bot functionality, gives you the tools to create autom...
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Using Sell Voice reports
What's my plan? Use Sell Voice reports to understand how active your sales agents are in customer conversations, and to determine call outcomes at different times of day. You can only...
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Routing calls based on business hours
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise You can configure when calls are routed to a...