Business rules
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Trigger resources
The following articles describe an overview of the different types of triggers in Zendesk products and where they are... -
Ticket trigger recipes reference
This article contains a reference list of our ticket trigger recipes. For a complete list of ticket trigger resourc... -
Automations resources and recipes
This topic contains a reference list of all automation best practices and recipes. Documentation Best practices R... -
Understanding how to format email notifications
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
About the data importer
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About triggers and how they work
Zendesk has a variety of business rules that can be used to automate record updates and notifications across product... -
About the standard ticket triggers
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Ticket trigger conditions and actions reference
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Creating categories to organize ticket triggers
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Managing trigger categories for ticket triggers
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Creating ticket triggers for automatic ticket updates and notifications
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe...