Eduardo Calvo

Question How can I change the language in Zendesk WFM? Answer You can change the language in Zendesk WFM. The following languages are available: pt-br Portuguese (Brazil) bg Bulgarian cs...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Zendesk Workforce management (WFM) general tasks are tasks that you set up to track ...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This article lists the metrics available for Zendesk Workforce management (WFM) custo...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This feature is currently in an Early Access Program (EAP). You can sign up for the EAP here....

What's my plan? Suite Enterprise or Enterprise Plus Support with Premium Sandbox add-on Important: Zendesk is discontinuing this method of deploying configurations...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Zendesk trials last for 14 days before they expire. ...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Settings > Templates Templates help you save time recognizing your t...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article describes how to understand and use the comment size and predicted CSAT drivers featur...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Role: Admin, Account Manager How to connect Gorgias? When signing up, you will be asked to conne...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Note: If you’re on a Professional plan, the prebuilt li...