Reporting on workforce performance (WFM add-on)
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About the Agent activity page
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The Agent activ... -
Zendesk WFM report and dashboard metrics overview
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Manag... -
About the Agent status page
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Verifie... -
About the Agent attendance page
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The Agent a... -
About workforce management dashboards
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Workforce ... -
Creating and editing workforce management dashboards
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Workf... -
Managing agent activity
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Verifie... -
Viewing the WFM audit log for changes
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The wo... -
About system WFM report templates
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Managers ca... -
About custom WFM report templates
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Verified AI sum... -
WFM system report metrics
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This ... -
WFM custom report metrics
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This ...