
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Can Zendesk help me with my order?
Question I'm having issues with a missing order, or received the wrong item. Can Zendesk help me with my order? Answer Sometimes people inadvertently contact Zendesk for support, when they are act...
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Creating chat triggers
What's my plan? Support with Live chat and messaging Team, Professional, or Enterprise Chat triggers allow you to set up automated actions when certain conditions are met for ...
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Does Zendesk support Meta Business Manager?
Question Does Zendesk support Meta Business Suite and Business Manager? Answer No, Meta Business Suite and Business Manager aren't part of the Facebook integration with Zendesk. To pull in Facebook...
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Zendesk Support system requirements
Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser. Before you use Support, make sure your computer meets or exceeds the minimum hardware requiremen...
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Metrics and attributes for Zendesk Talk
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise Use this article to discover the metrics and attribu...
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Implementing simplified email threading for email applications
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Note: If your account was created on or after June...
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Creating capacity rules to balance agent workloads
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and r...
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Getting started with Zendesk Suite - Part 5: Adding support channels
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Getting started with Zendesk Sui...
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Notifying end users of legal terms in Zendesk's web-based widgets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Some jurisdictions may require that you provide notice to end users of how their informatio...
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Recipe: Requesting feedback for article downvotes
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise The standard Copenhagen theme lets end users vote on ...