Zendesk basics
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Support Professional and Enterprise resources
This article includes resources for setting up and using features available only on the following Support plans: En... -
Using User / Organization Tags to Set Drop-Down Ticket Fields
Setting a drop-down ticket field adds the tag for that field value to the ticket. The inverse is also true: adding a ... -
Ensuring dark mode compatibility for your Zendesk Support apps
Audience: This article is for Zendesk customers using Support apps.As Zendesk supports dark mode, it's important that... -
Top feature recommendations for business-to-consumer (B2C) support
When you provide products or services to consumers, this is known as a business-to-consumer (or B2C) s... -
Top feature recommendations for business-to-business (B2B) support
When you provide products or services to another business, this is known as a business-to-business (or... -
Zendesk terminology for Freshdesk users
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Planning your workflow
Before you launch Zendesk Support, take a careful look at your company’s workflow to make sure you create a Zendesk s... -
Evaluating your Zendesk Support trial account
What's my plan? Support Team, Professional, or Enterprise This guide shows you how to get familiar with... -
About Zendesk Support plan types
This article lists the current and legacy Zendesk Support plans and includes information on how to view the features... -
Support developer resources
Get started Zendesk API quick start Zendesk app quick start Build your first Support app Adding Web Widget (Classic)... -
Zendesk Support system requirements
Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser. Before you use S... -
Agent Workspace system resource recommendations
This article describes the minimum and recommended technical requirements for using the Agent Workspace. For an optim...