Eduardo Calvo

What's my plan? Add-on AI agents - Advanced The integration builder is a powerful no-code tool that allows you to connect your AI agent to any API or data source without extended technica...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Note: The new unassigned shifts feature, available in the Week view for schedules, is current...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus When you provide conversational support, users might try to carry on a conversation across ...

Announced on Rollout on June 5, 2025 June 5, 2025 We are excited to announce the launch of dark mode support for the Salesforce and Workday apps integrated with Zendesk Support. This new featu...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Important: This article covers the new dashboar...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Groups are used to create collections of team membe...

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise Agents can use Knowledge in the context panel to cre...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise By default, agents can't use the help center to...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Account > Security > Sin...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise You can delete end users one at a time or in bulk f...