Schedule management and time tracking (WFM add-on)
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Viewing and managing your schedule as an agent
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Your a... -
Starting and ending your day in the Zendesk WFM time tracker
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Depending ... -
Syncing your Zendesk WFM schedule with Google Calendar
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) If an ... -
Requesting time off
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Agents can re... -
Using task lock
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) As an agen... -
Trading shifts with other agents
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) If an ... -
Creating and managing unassigned shifts (EAP)
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Note: The new... -
Requesting to take unassigned shifts (EAP)
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) As an ...