Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Managing agent groups in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article contains the following sections: About groups in the agent workspace Adding a new group to...
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Best practices for driving traffic to your knowledge base and community
What's my plan? Support Team, Professional, or Enterprise The best way to increase awareness about your community and knowledge base (KB) and drive traffic to them is to link to...
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Creating a Sell Voice call list for automatic dialing
What's my plan? The automated power dialer feature allows you to create an automatically dialed call list in your Sell account so you can dial the numbers of selected leads and contacts. You mu...
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Enabling badges in your community
What's my plan? Suite Professional, Enterprise, or Enterprise Plus The default setting is that community badges are enabled. Ensure badges are enabled before you start cre...
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Managing duplication settings in Sell
What's my plan? To prevent duplicates in Zendesk Sell, you can configure what fields must match in order to merge two similar contacts or leads. Choosing a deduplication strategy means that Sell w...
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Customizing the data fields displayed by the Zendesk Sell for Support app
What's my plan? You must have Sell and Support to use this intergration. After you have set up the Sell-Support integration, you can customize the different types of data fro...
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Connecting your Sell email with iOS
What's my plan? In the Sell mobile app for iOS, you can connect your email in two ways, either from the Communication page, or from Settings page. For more information about setting...
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Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk
HIPAA and HDS Enabled Accounts (collectively "Healthcare Enabled Accounts"): All capitalized terms used in this document shall have the meanings given to them in Zendesk's Business Associate Agreem...
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Adding a help center theme to Guide
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise Guide contains one help center theme, the Copen...
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Causes for ticket suspension
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise The Suspended Tickets view displays messa...