
Eduardo Calvo
- Total activity 7079
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 3538
Articles
Recent activity by Eduardo Calvo-
Troubleshooting: Autoreplies isn't recommending articles
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents - Essential. If autoreplies isn't returning any recommended ...
-
Installing and using the Log Visit app
The Log Visit app for Zendesk Sell allows admins and users to create a visit while viewing a lead and/or a contact. Visits created through the app are visible in the lead's Activity Feed or contact...
-
Analyzing your Knowledge activity
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise Zendesk Explore features a prebuilt dashboard ...
-
Standardizing your outbound caller ID
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise When an agent places a call, they can select any outb...
-
Monitoring real-time chat metrics
What's my plan? Suite Enterprise or Enterprise Plus Support with Live chat and messaging Enterprise With the Real-Time Monitor, you can see an overview of key chat metrics, ...
-
Ticket trigger conditions and actions reference
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise This article describes the different condi...
-
Permitting only users with approved email addresses to submit tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > People > Configuration ...
-
Getting started with self-service – Part 3: Determining what articles you need to create
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Elements of a self-service channel Part 1: Planning your self-s...
-
Providing agents with more information using the Iframe app
The Iframe app lets agents access additional information from the Zendesk agent interface. This article describes the app and how to install it. Using the Iframe app An iframe is an HTML elemen...
-
Startup Best Practices: Improve Customer Communication
THE PROBLEM: It’s hard to manage communication with shared inboxes/systems and multiple people helping your customers THE SOLUTION: Provide a frictionless customer experience is key to retaining ...