Eduardo Calvo

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Role: Admin, Account Manager How to connect Front? When signing up, you will be asked to connect...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article describes how to set up notifications to review conversations based on help desk event...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Settings > Scorecards Besides taking advantage of the existing Zendesk Q...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Conversations This article describes different methods for reviewi...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents. You can manage automated resolutions usage for essential ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describes functionality available only to customers who had a drafted ...

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in this article. If you purchased Advanced AI on or after October 9,...

Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Admin Center Objects and rules Accounts and billing Sec...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents - Essential. To use restricted help center content in your AI ...

What's my plan? Add-on AI agents - Advanced This feature is in beta state - if you experience any issues or would like to share feedback, please contact your CSM. The Generative replies b...