Eduardo Calvo

Question I am new and unsure where I go to open Explore. Where is Explore located? Answer You can get to Explore from anywhere in Zendesk. Click the product tray icon ( ) at the top right-hand cor...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise In Explore, you can find the total of your overall result...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Admins and agents in custom roles with permission ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise SSL (Secure Socket Layer) is an encryption protocol ...

What's my plan? The Sell mobile app allows you to send emails directly from your phone. Using the Sell Mobile app means you can also see how many times a recipient has viewed an email or clicked ...

The Clone Ticket app integrates with Zendesk Support and enables agents to clone a ticket multiple times in batches. You can select a specific ticket and clone as many copies as set by an administr...

Question How do I remove my Facebook channel? Answer The instructions to remove your Facebook account from Zendesk change if you are referring to your public Facebook channel or if you are referrin...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Guide admins can award and remove badges from a user's profile. You must enable badges and create them before you ca...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise There may be times when you need to open a ticket o...

Suite | Any plan Support | Any plan At least one ticket form, also referred to as a contact form, is available in all Zendesk Support plans and provides your end users with an easy way to reques...