Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
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Which time zone does Zendesk Explore use?
Question Which time zone does Zendesk Explore use? Answer Explore uses the Timezone in the user profile. This timezo... -
Can I see the number of times my agents have viewed a report in Explore?
Question Can I see the number of times my agents have viewed a report in Explore? Answer It is not possible to track ... -
Do deleted brands remain in Explore reports?
Question I am planning on deleting some brands. Will the brands still show up in Explore or will they revert to the d... -
How do I access Explore?
Question I am new and unsure where I go to open Explore. Where is Explore located? Answer You can get to Explore fro...