Eduardo Calvo

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise Embedded voice allows you to add a digita...

Question I would like to secure the file attachments sent within tickets to end users with a password. Is this possible? Answer Yes, you can secure your file attachments with the private attachment...

Question What happens in the Zendesk Agent Workspace when an end-user enters their name in the pre-chat form and it differs from their user information that already exists in Zendesk Support? Answe...

Issue When trying to connect a Shopify Store with Zendesk, I get the following error message in Shopify: Oops, something went wrong. Resolution This error message is displayed when an administrator...

What's my plan? Unified templates allows you to create email templates that you can use across Sell. You can create a template then tag it to signify whether it should be used for leads, contacts...

Question Is it possible to embed an Explore dashboard or chart on a website that is external from Zendesk? Answer It is not currently possible to embed an Explore dashboard on an external website. ...

Question If I upgrade my plan in the middle of a billing cycle, am I billed the difference between my current and new plans, or billed a second time for the full cost of the upgraded plan?  Answer ...

Issue symptoms I created a user segment but I'm missing users with the correct tag and attributes. Resolution steps Users must verify their account before they can be added to a user segment. For m...

Question  Why aren't out-of-office replies appearing in the suspended ticket view? Answer Many email providers are moving away from the use of out-of-office replies or they are restricting the doma...

Issue symptoms When I try to build an Explore report, I receive the error message Narrow down your report. Edit the metrics and attributes, or add a filter and try again. Resolution steps This erro...