Attachments and CCs

Is it possible to make ticket attachments password-protected?

Question I would like to secure the file attachments sent within tickets to end users with a password. Is this possib...

Users see red warning screens when trying to access Zendesk or ticket attachments

Issue symptoms My agents and customers see red screens when they try to access URLs that lead to my Zendesk account t...

Why can't I BCC?

Question Why can't I BCC users on tickets in Zendesk? Answer In Zendesk BCC's are not recognized and are not supporte...

How can I download all attachments in a ticket?

Question Is it possible to download all ticket attachments in Zendesk Support? Answer Zendesk Support does not have a...

Can I prevent customers from adding people to CCs?

Question I frequently use the CCs feature in my account and want to know if it is possible to have only agents adding...

How do I add images into the body of a ticket?

Question How do I add images into the body of a ticket rather than as attachments? Answer First, choose which kind of...

How do I generate a user's last login date list?

Question How do I generate a list of or a report of the last login date of users in my Zendesk Support account? Answe...

How can I remove attachments from tickets?

Question I only want to delete attachments and not the ticket. How do I delete attachments without deleting the tick...

Can I change the attachment size limit in ticket comments?

Question Can I change the attachment size limit in ticket comments? Answer It is not possible to increase the attachm...

Can I report on skipped tickets in Guided mode?

Question Can I report on skipped tickets in Guided mode? Answer There isn't a reporting functionality for ticket data...

Can I attach files to tickets using the API?

Question Can I attach files, such as photos, to a ticket using the Zendesk API? Answer Yes, when a file is attached t...

CCed email address not added to my ticket

Question Why didn't Zendesk add a CCed email to my ticket? Answer In most cases, this issue results from not having t...

Are incoming ticket attachments scanned for viruses?

Question Are incoming ticket attachments scanned for viruses? Answer Zendesk has an online system that scans uploade...

How can I tell what version of CCs I am using on my account?

Question Why am I seeing references to multiple CC experiences? How can I tell what version of CCs I am using on my a...

Why are CCed users not receiving emails?

Question When I CC a user, they are not receiving an email. How do I make sure the people I CC get a notification? A...

Can I automatically CC all users in an organization?

Question Can I configure a business rule to automatically CC all end users within an organization on a ticket submitt...

Why do I receive a missing attachment notification when submitting a ticket response?

Question When I submit a ticket response, Zendesk shows a Missing attachment? notification, but my reply doesn't incl...

Error: Image cannot be pasted due to authentication requirements

Issue symptoms When I add inline images to tickets, a pop-up appears with the error message Image cannot be pasted du...

Why is my storage full after deleting tickets?

Question I deleted tickets, but my storage is still full. Why is that? Answer Your storage might still appear full af...

How can I redact attachments on closed tickets with the API?

Question How can I redact attachments on closed tickets with the API? Answer You can redact attachments on closed tic...

Why do the email addresses swap between the To and CC fields in some tickets?

Question Why do the email addresses swap between the To and CC fields in some tickets? Answer This happens when the s...

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