Is it possible to make ticket attachments password-protected?

Question

I would like to secure the file attachments sent within tickets to end users with a password. Is this possible?

Answer

Yes, you can secure your file attachments with the private attachments feature. This feature requires both a Support and Guide subscription and can only be used if your help center is activated.

When you enable private attachments, end users receive a URL link for file attachments sent to them through a Support ticket. End users will be required to log into the help center to view the file attachment.

For more information and instructions for enabling private attachments, see the article: Enabling attachments in tickets.

Note: If you use private attachments, these types of attachments are only visible to end users and the assignee of the ticket. Private attachments are available on messaging tickets, for accounts created on or after December 5, 2024.