Why is my storage full after deleting tickets?

Question

I deleted tickets, but my storage is still full. Why is that?

Answer

Your storage might still appear full after deleting tickets for a couple of reasons. One reason is that the system may take time to update and reflect the available space.

Not all tickets have attachments, so deleting those with few or none don't significantly free up space allocated to your files. To manage storage, look for tickets with large attachments, as deleting them will free up more space.

For more information, read the article: How can I remove attachments from tickets?