Spam and suspended tickets
Articles that help stop spam attacks towards Zendesk and that help understand why some tickets are suspended.
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Why aren't out-of-office replies appearing in the suspended ticket view?
Question Why aren't out-of-office replies appearing in the suspended ticket view? Answer Many email providers are mo... -
Where do spam tickets come from?
Question From which channels do spam tickets come from? Answer Once you have located one spam ticket that can serve a... -
How can I stop a spam attack coming from my contact form?
Question There were more than 1000 spam tickets submitted from different addresses through the web form. How do I mak... -
My customer's messages from a noreply email keep getting suspended
Issue symptoms My customer is using a no-reply email to contact me but all their messages keep getting suspended. How... -
Error: Suspended ticket could not be recovered
Issue symptoms When I try to automatically recover a suspended ticket, I receive the below error.Suspended ticket cou... -
Tickets created from my custom ticket form are suspended
Issue symptoms Zendesk marks tickets created from a custom ticket form as suspended tickets. Conditions The custom t... -
Can I edit the suspended tickets view?
Question Is it possible to edit the Suspended tickets view and to create business rules that take action on tickets i... -
Suspension of emails from system users (mail-daemon@, postmaster@)
Issue symptoms Emails from system users such as mail-daemon@ or postmaster@ are always suspended. My business rules c... -
How can I combat spam submitted via web service?
Question How can I combat spam submitted via web service? Answer There are several ways to prevent spam: Require auth... -
How can I bulk delete spam tickets in Zendesk?
Question My account was spammed and I now have all these tickets which I need to get rid of. Is there a way that I ca... -
Why did I receive spoofed emails in my account?
Question I am receiving tickets from a spoofed email address in my Zendesk account. Why don't these tickets end up in... -
What does the cause of suspension message “Received from support address” mean?
Question Why are my tickets being suspended with the Cause of suspension listed as Received from support address? An... -
I am receiving spam with Chinese characters from qq.com domain users
Issue symptoms I am being attacked by Chinese spam generated by qq.com users. What can I do? Resolution steps Prevent... -
Why are most emails marked as spam?
Question What causes most emails to appear in my Suspended tickets view? Answer This may be related to the headers of...