How to manage the help center
Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.
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User segments missing users with the correct tags
Issue symptoms I created a user segment but I'm missing users with the correct tag and attributes. Resolution steps U... -
Guide agents are unable to edit or publish articles
Issue symptoms My Guide agents do not see the option to edit or publish articles. Resolution steps Editing and publi... -
Error: The page you are looking for doesn't exist or Page not found
Issue symptoms I can't access my Zendesk instance. I see the error message Oops The page you are looking for doesn't ... -
Do I need a Support license to create content in Guide?
Question I want to give admin rights to one of my writers to create articles but I don't want to pay for another Zend... -
Can I restrict Chat support to a specific group of users on the help center?
Question How can I configure the Web Widget (Classic) on my help center to only offer chat to VIP customers instead o... -
How do I attach a PDF file to an article?
Question How do I attach a PDF file to an article? Answer To attach a PDF file to an article, click Article settings ... -
How do I manually create anchor links in articles?
Question How do I manually create anchor links in articles in Zendesk Guide? Answer With Guide, you can use the Inser... -
Why do I sometimes get incorrect SSL certificate details for my subdomain?
Question Why do I sometimes get incorrect SSL certificate details for my subdomain? Answer This issue is often caused... -
I am seeing an error when trying to setup Zendesk Provisioned SSL
Issue Symptoms When trying to provision my site with Zendesk SSL, I see the error Zendesk-provisioned SSL is enabled,... -
How to resolve the Forbidden Invalid authenticity token error message
Issue symptoms When one of your customers or agents attempts to sign into the Zendesk customer portal, they receive t... -
My help center is displaying random languages
Issue symptoms My customers or agents see the articles in the help center in a random language. Resolution steps The ... -
How do I undo changes to my Help Center URL?
Question How do I undo host mapping and revert the URL of my Help Center back to the default? I activated the feature... -
Do I need to add the "https" or "http" protocol when inserting links in articles?
Question Do I need to add the https or http protocol when inserting links in articles? Answer Links are recommended t... -
How can customers automatically login from my website to the Zendesk help center?
Question I use Single Sign-On (SSO) from my website. How can I seamlessly authenticate end users from my website to t... -
Resolving DNS Errors with your Zendesk provisioned SSL
Issue Symptoms You have received a proactive notification from Zendesk regarding your host-mapping configuration tha... -
How can I update the default language of my Help Center or existing articles?
Question I have a few articles that have the wrong locale. For example, I created my articles using the source langua... -
How can I link my help center to my website?
Question How can I link my help center to my website? I want to redirect my customers to my help center when they cli... -
How are promoted articles sorted on the home page of the Help Center?
Question How are promoted articles sorted on the home page of Help Center? Answer Help Center uses the method of "Abs... -
Why does my article look different in the editor than in the help center?
Question Why is an article appearance different in the editor than in the help center? Answer The editor is not based... -
Can I prevent my content from displaying multiple times in Recent activity?
Question When I update content multiple times in the knowledge base or community, the content shows up multiple times... -
Can I create articles under help center categories?
Question Can I create articles under the help center categories? Answer No, it is not possible to create articles di... -
How can I copy my content from one help center to another?
Question How can I copy my content from one help center to another? Answer A Guide admin can manually copy each arti... -
What is the difference between labels and tags?
Question What is the difference between labels and tags? Answer Tags are words or combinations of words that you can ... -
How is the Related articles list in help center populated?
Question How is the Related articles list in the help center populated? Can I influence what articles are returned? A... -
How can I export my help center content?
Question How do I download the articles in my help center? How do I save my help center theme code? Answer There isn... -
Why did my subdomain's CNAME record fail to propagate with Cloudflare?
Question Why did my subdomain's CNAME record fail to propagate with Cloudflare? Answer This is often due to the CNAME... -
Why aren't categories and sections visible to customers?
Question I created a new section or category in the help center, but the content isn't visible to customers. I can se... -
What are the attachment limits in help center?
Question What are the attachment limits in Help Center for articles and posts? Answer Articles images and attachmen... -
How can I limit access to articles?
Question Can I restrict access to articles? Answer Yes, it is possible to restrict access to specific articles. Open ... -
In what language do my help center articles display to my customers?
Question How does the help center determine what language to display for an article when a user accesses the Help Cen...