Deleting a workspace in Zendesk QA

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Quality Assurance (QA) or Workforce Engagement Management (WEM)

Location: Zendesk QA > Dashboard > Users, bots, and workspaces

Admins and Account Managers can delete all data related to a workspace, including workspace members and connections in the workspace general settings. This action cannot be undone.

Deleting a workspace has the following consequences:

• All comments, highlighted statuses on conversations, internal tags, and filters are deleted. Connected users are also disconnected.
• Agents not connected to other workspaces will not be able to use Zendesk QA and will see a message asking them to contact their admin.
• Admins and Account Managers not connected to other workspaces are still able to access the Zendesk QA account.

To delete a workspace

1. In Quality Assurance, click your profile icon in the top-right corner.
2. Select Users, bots, and workspaces.
3. Under Workspaces, click the name of the workspace you want to edit.
4. Click General.

   

5. Click Delete workspace.
6. Confirm your choice and click Delete workspace again.