Eduardo Calvo

Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Accounts and billing Admin Center Guide Messaging and ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Omn...

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Actions are automated tasks that you configure. They can be carried out by auto assist, which is part ...

What's my plan? Add-on AI agents - Advanced Resolution states unlock a greater analytic potential to have granular and actionable insights to track the performance of the AI agent more ac...

What's my plan? Add-on AI agents - Advanced AI model is the brain of your AI agent. The better an AI model is, the better your AI agent can understand customer queries. A new AI model is ...

What's my plan? Add-on AI agents - Advanced Entities are pieces of information in customer messages that have specific meaning. You can add an entity by using a preset ent...

What's my plan? Add-on AI agents - Advanced The integration builder supports standard authorization types, including API keys, bearer tokens, username and password, and OAuth 2.0. However...

The tone of voice of your AI agent represents your brand identity. And it is something that changes slightly depending on the situation your customer is experiencing at the moment of reaching out t...

What's my plan? Add-on AI agents - Advanced Instructions and custom tone of voice let you control AI agent behavior in ways beyond the default persona options. This article discusses best...

Announced on Rollout starts Rollout ends June 3, 2025 June 10, 2025 ...