Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Creating ticket triggers for automatic ticket updates and notifications
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Busi...
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Removing the legacy version of the Microsoft Teams - Zendesk Support integration
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise If you are using the legacy version of the Microsoft...
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Using custom ticket fields in business rules and views
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Custom ticket fields, while incredibly useful, are ...
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Setting up a requests-only (tickets-only) help center
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise This support tip demonstrates how to set up a request...
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Bulk importing users
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Tools > ...
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Getting started with self-service - Part 6: Tracking essential self-service metrics
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Elements of a self-service channel Part 1: Planning your self-s...
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Complying with Privacy and Data Protection Law in Zendesk Sunshine
This guide describes how certain features and functionality in Zendesk Sunshine can assist with your obligations under privacy law. Zendesk Sunshine includes profiles, events, custom objects, and ...
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CSAT resources
Customer satisfaction ratings, or CSAT, are a way for your customers to provide feedback about their experience in Zendesk Support by rating their solved tickets. The survey is designed to maximize...
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Getting started with Zendesk Suite - Part 6: Routing incoming support requests
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Getting started with Zendesk Sui...
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Can bots automatically provide an email address to a customer?
QuestionUsing Zendesk bots, how can I automatically share an email address with a customer and allow them to contact another party?AnswerFrom bots, create an answer and then add a step using the Se...