Measuring success
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About SLA policies and how they work
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Sending a CSAT survey to your customers
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Managing your CSAT survey, channels, and rules
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Defining SLA policies
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Customizing your SLAs with advanced settings
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Defining group SLA policies for internal teams
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Defining OLA policies using internal SLAs and child ticket side conversations
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Viewing and understanding SLA targets
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Ordering SLA policies
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Managing SLA policies
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Using SLA policies
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Analyzing your Support ticket activity and agent performance
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CSAT resources
Customer satisfaction ratings, or CSAT, are a way for your customers to provide feedback about their experience in Ze...