Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Messaging recipe: Getting external data for your AI agent for messaging (Legacy)
This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For informatio...
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Using variables to personalize AI agent answers (Legacy)
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describes functionality available only to customers who had a dr...
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Editing content blocks
What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you create or insert a content block, you can edit the content block as ...
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Setting up advanced encryption (ADPP add-on)
What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Location: Admin Center > Account > Security > Advanced encryption Advanced encryption allows your company to encrypt...
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Exporting a view of tickets to a CSV file
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Workspaces > Agent tools...
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Using help center content in your tickets without leaving Agent Workspace
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise The knowledge section in the context panel lets agen...
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Designing your conversational messaging workflow
Messaging deployment guide: Introduction Part 1: About conversational support with messaging Part 2: Designing your conversational messaging wor...
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Managing custom object records
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise The Custom objects records page in Support provides a comprehens...
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WFM system report metrics
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This article lists the metrics available for the system report templates in Zendesk W...
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Importing historical volume for WFM forecasts
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) While setting up your WFM forecasts and selecting the historical volume period in Zendesk W...