Eduardo Calvo

What's my plan? Add-on AI agents - Advanced AI agent satisfaction (BSAT) ratings are feedback from your users that measure their happiness with how your AI agent per...

What's my plan? Add-on AI agents - Advanced Note: This article describes how intents are used in the AI agents - Advanced add-on only. For information about how intents are used in the C...

What's my plan? Add-on AI agents - Advanced The following areas should be considered when designing an integration to drive an intent workflow. Here you will find output references for: ...

What's my plan? Add-on AI agents - Advanced AI agents - Advanced doesn't offer an integration to import historical data from Freshchat. Instead, you will have to import chat data using a ...

What's my plan? Add-on AI agents - Advanced In AI agents - Advanced, the AI-powered Ticket Automation feature eliminates repetitive and mundane support ticket tasks so your agents can fo...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) As an agent, you can request to take any unassigned shifts visible in your Agent Sched...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Verified AI summary ◀▼ Get started with your trial by using the Zendesk setup wizard to configure basic f...

Announced on Rollout starts Rollout ends June 5, 2025 May 19, 2025 June 5, 2025 We are excited to announce the release of a preview feature for the Salesforce app within Zendesk Support’s admi...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Editors and admins can clone dashboards. Cloning creates ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Organizations are typically collections of your end...