
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Working with datatips
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise After you create a report, datatips (sometime called tool...
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How do I save a copy of my tickets with Zendesk Customer Support?
Question I would like to export my requested tickets with Zendesk Customer Support for my personal records. How do I accomplish this? Answer To create your own PDF copy of a ticket from My Activiti...
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Can I see the number of times my agents have viewed a report in Explore?
Question Can I see the number of times my agents have viewed a report in Explore? Answer It is not possible to track activity within the Explore reports. However, you can measure the activity in yo...
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Understanding tags and ticket fields
You might have noticed that drop-down fields and checkbox fields have associate tags attached to their options. Knowing how these interact will give you a greater understanding of the platform an...
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Fine Tuning: How to build your ideal workflow
This Fine Tuning is about what to consider when building your workflow, including: Triggers and Automations Business Schedules and SLAs Macros and Views Also, be sure to check out Part 1 of this ...
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Installing and using the Print Ticket History app
The Print Ticket History app helps agents and admins quickly create a list of tickets in Zendesk Support by searching on user criteria, and then exporting or printing them in a PDF format. This a...
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Sub-processor Policy
We have updated this policy. If you are a new Subscriber, then this policy will be effective as of May 30, 2025. If you are an existing Subscriber, we are providing you with prior notice of these c...
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Permitting only added users to submit tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > People > Configuration ...
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Getting started with self-service – Part 4: Writing your knowledge base articles
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Introduction: Elements of a self-service channel Part 1: Planning your self-service content project P...
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Restricting the Chat widget by country or domain
What's my plan? Support with Live chat and messaging Team, Professional, or Enterprise Using the Widget Security settings in the dashboard, you can restrict what countries and domains c...